1.-You have a 60-day period to make an exchange

2.-The garment must be unused, with tags and original packaging

3.-The garment must be in perfect condition; if it has any alterations or damage, we will not be able to make the exchange.

Online purchases, exchange by courier in Santiago:

- send us an email to info@amootistore.com or a WhatsApp to 

Online purchases, exchange by courier in Regions:
- send us an email to info@amootistore.com or a WhatsApp to 

Online purchases, exchange at the Drugstore, Providencia store:

- Send us an email to info@amootistore.com or a WhatsApp to 

- To make an in-store exchange for purchases made on the website, you must contact us beforehand, otherwise you will not be able to make the exchange. We will inform you of the days and times when we are accepting exchanges.

A refund will only be issued if the garment or accessory is faulty or in poor condition and cannot be repaired. It will not be issued in other cases.-You have 30 days to notify us of your case to process the refund.

Website purchases, exchange by parcel in Santiago and other regions:

1.- Send us an email to info@amootistore.com or a WhatsApp message to

2.- Once you contact us, we will ask you to send us the garment by the most convenient shipping method (we will let you know). This shipping will be covered by Amooti, if all return conditions apply.

3.- Once the garment is received and the request is approved, Amooti has 5 business days to make the refund transfer only for the garment; we do not refund shipping costs.

Website purchases, returns at Drugstore, Providencia:

1.- Send us an email to info@amootistore.com or a WhatsApp message to

2.- Once the garment or accessory is dropped off, we will verify that the information provided is correct and applies for a return according to the return policies and conditions.

3.- Amooti has 5 business days to issue the refund by bank transfer once your case has been submitted and approved.